We would like to advise you that the Social Distance rule in Wales is still 2 metres wherever possible and the wearing of face masks is now mandatory when inside public areas and when travelling on public transport , including taxis.
Here is a concise guide to our proactive response to Covid-19 in line with current Welsh Government Hospitality guidelines which is subject to updates as we move forward.
Prior to Your Arrival
Guests will receive a welcome information email from us prior to their stay and will be required to confirm their good health and absence of Covid-19 Symptoms, and that any recent international travel conforms with quarantine guidelines, as a condition of their stay.We ask that should you reside in an area of enforced government lockdown or restrictions for the period of your reservation with us then please contact us to re-arrange your stay for another time.
If you or a member of your household has recently experienced Covid-19 symptoms (within 14 days of your arrival) again please contact us to re-arrange your stay for another time.
During your Stay
- Please adhere to personal space distancing rules with us and our other guests
- if you need assistance with your luggage please let us know on arrivale and we will help you in a safe way
- Hand sanitiser will be available in the Entrance Hall and in the Dining Room.
Please ensure sanitisation of your hands when entering our property and on leaving your Guest Room.
- We have revised our Breakfast Menu and now offer Breakfast rolls to your room, which will be explained on your arrival
- As covid is still with us – we give you the option if you would like us to clean your rooms each day.PPE and cleaning implements are changed for each Guest Room.Please let us know if you would prefer us not to enter your Guest Room during your stay.
Our Cleaning Protocols
- Our cleanliness and hygiene are always to high standard and we continue to clean/sanitise all high impact touchpoints/hard surfaces throughout the property on a daily basis
- Guest Room keys are disinfected and sanitised after each Guest stay
All unused consumables in guest rooms (ie towels, refreshments, loo rolls etc) are removed at the end of each stay and replenished with fresh supplies
After your Stay
Please can we ask that you let us know immediately after you leave if you have to self-isolate within 2 weeks of leaving.This will enable us to manage communications with contact tracers.
We, in turn, will inform you immediately if either of us has to self-isolate within 2 weeks prior to your arrival date.
Cancellation & Curtailment
Please refer to our cancellation section under Terms & Conditions or contact us direct on 01834 842311.
